FAQ

While OTA’s (On-line Travel Agencies) are a trusted source to secure reservations, they charge additional service or booking fees. To avoid these fees, receive the guaranteed lowest available rates, and receive direct and personalized service booking directly with us is the recommended way to go.

Within minutes of reserving, you will receive a “booking confirmation” email outlining check-in/check-out dates along with a reservation number.

You will be charged in full the nightly rate based on a 2 person occupancy. An additional charge of 25.00 per night/per person over 2 guests will apply as well as the Alberta Tourism Levy and GST.

Toddlers under the age of 2 stay for free.

We are a short term rental offering a 20 night maximum stay.

When you arrive at Beaver Hills please go straight to the cabin. The cabin will be unlocked and ready for you between 17:00 - 20:00. If you plan on checking in later than 20:00 please let us know so we can make alternative arrangements.

We require our guests to show government issued picture ID (drivers license, passport, etc) but will give you a chance to settle in prior to stopping by.

You are welcome to check-in between 17:00 - 20:00.

If we can accommodate an early check in, we will. Please contact us prior to your scheduled check-in date to inquire. If approved, you will receive an email from us stating so with the approved time. Without this email, please do not arrive at the cabin any earlier than the standard check-in time.

Yes. Please let us know if you will be checking in later than 20:00.

Check-out is 11:00.

In order to service the cabin for the next arriving guests we ask that you adhere to the 11:00 check-out time.

All we ask is that you load and start the dishwasher, leave the beds that you used unmade, remove all food that you brought with you from the refrigerator and cabinets. Lastly check drawers, cabinets, closets and outlets to make sure you have all your belongings.

You will have exclusive use of 10 acres with private walking trails, the cabin, courtyard, fire-pit and large yard all to yourself. We offer 24/7 support; if you have any questions or concerns your on site hosts are a quick phone call or text message away.

You can expect to find a full size stainless fridge, stove, dishwasher & microwave. Toaster, drip coffee maker, coffee, tea, sugar, coffee whitener cooking oil and basic spices. Dishes, pots, pans, bowls, strainers, graters, drinking glasses, wine glasses, cutlery, cooking utensils, and the list goes on!

We also provide toilet paper, paper towels, dish soap, dishwasher soap, body/hand soap, shampoo & conditioner.

Basically, we are your “home away from home”. Just pack a few clothes and some groceries!

All the beds are made with fresh linens prior to your arrival. Adequate bath towels, hand towels, washcloths and dish towels are provided based on the allowed occupancy.

While quantities last we supply dry seasoned firewood "at cost" - $40.00 for an 80 pound bag. We recommend you check to ensure availability. Please note:Fire-pit use prohibited during fire bans issued by the County of Strathcona.

*4 roasting forks are also available.

For current County of Strathcona "fire ban status" simply text the word "burn" to 587 340 3696.

Sorry, we do not allow guests to bring their own firewood as firewood serves as a potential carrier for insects, fungi and diseases.  Infested firewood could potentially expose our trees to destructive pests like beetles, termites, or carpenter ants. These organisms can quickly invade healthy trees, causing irreversible damage or tree death.

The cabin is equipped with high speed wifi.

You can expect to find a 50” smart TV with a full cable package and Netflix.

We got you covered! The cabin is equipped with air conditioning to keep you cool on the hot days and when it’s cold in-floor radiant heat and a 40,000 btu fireplace with remote control to keep you warm. ALL the creature comforts of home!

Parking is included.

We have room for up to 3 vehicles.

We have "one" outdoor outlet available.

Beaver Hills Retreat has over 3 km of walking trails perfect for walking and snowshoeing.

Depending on snowfall we do our best to keep the trails available year round.

The cabin comes equipped with potable city water that is safe for cooking and drinking.

The maximum number of guests is limited to 4 persons (including children).

Rental Rules | Cancellation Policy

Sorry, no additional guests or visitors allowed on the premises other than those who have “originally” booked.

Rental Rules | Cancellation Policy

No smoking/vaping in the cabin and/or on the trails. Smoking/vaping is allowed outside on the patio or around the fire-pit only.

Rental Rules | Cancellation Policy

We enforce a strict no party, wedding or special event policy. We do not allow large gatherings at the retreat.

Rental Rules | Cancellation Policy

Absolutely! We are dog friendly. What is a retreat without your fur babe?

Unfortunately, due to allergies we do not accept cats.

If bringing a dog the following criteria will apply:

If you are bringing a dog he/she must be registered at the time of booking.

• 1 well trained dog over 2 years old and under 50 lb. maximum
• Dogs are not allowed in beds or loft areas.
• If excessive pet hair is found in these areas additional charges may apply.
• Owners must pick-up after their dog.
• Dogs must not be left on the property unattended.
• Dogs must be on leash at all times during birding season.
• An additional non-refundable “one time” pet fee of 100.00 will apply

We provide a large dog bed, blanket, towel, water dish, and food dish. We also provide a gate to help barricade dogs from the loft area.